Minutes Analysis includes various reports in order to stay on top of your business.
Summary Reports are avilable and may be further refined by;
- Customer / Supplier
- ISDN Cause Code
- ANI Source
Retail Analysis will provide the opportunity to view reports at Date, Product, Distributor and down to Destination level.
Retail DDI Analysis includes further detailed reporting at the following levels;
- Inbound Country
- DDI Class
- DDI Number
Allows users to configure a wide array of benchmarks which will assist in maintaining certain levels of service quality. With the option to include rounding, some of these benchmarks include;
- Number of Calls
- ASR Values
- MHT / ACD Values
Benchmark types are broken down into Customer, Supplier and Destination levels. On-Screen updates as well as uploads allow for convenient configurations.
Benchmark Analysis displays a direct comparison of your actual ASR and MHT figures against your benchmarks.
Springboard provides a number of standard alerts/notifications covering the various different areas of the system as well as more specific, user configurable monitoring and alarming.
- Configure specific users to receive each alert, group email addresses supported.
- Alerting is provided for, but not limited to, the following: traffic quality, benchmarking, balance monitoring, loss making destinations and rate changes.
- Configure alerts at various frequencies, day/s of week or time of day.
- Configure Alerts for single or multiple users.